Shipping Policy

Last Updated March 13, 2026

Thank you for trusting us with the creation of your flower memorial jewelry and keepsakes.We are honored to provide you with a momento for you to cherish for years to come. Below you’ll find details about how we process and ship orders.

Order Processing
Orders are processed in the order in which flowers are received. Depending on the state of your flowers (are they already dried, or is drying needed) processing can take 6-8 weeks or more, depending on the time of year. Each piece is custom designed and we take great care in ensuring you receive a quality product, so this process is not rushed. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates
Shipping costs are a flat rate of $9.00. Orders of $50.00 or more will receive free shipping. Delivery times may vary, but most orders arrive within 3–7 business days after shipment.

Local pickup can also be arranged for those within the Highland, Illinois area. Please note, if you select Local Pickup but are unable to pick up your items, you will be required to pay any shipping fees before shipping occurs.

Shipping Carriers
We ship orders using trusted carriers such as USPS, UPS, and FedEx. Carrier availability may vary depending on your location.

Order Tracking
Once your order ships, you will receive an email with a tracking number so you can monitor your delivery.

Shipping Locations
We currently ship to addresses within the United States. At this time, international shipping is not available.

Delays
Please note that delivery times are estimates and may be affected by weather, holidays, or carrier delays that are outside of our control.

Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can assist you. If your package shows delivered, but you have not received it, you should submit an inquiry with the shipping carrier.

Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

Returns & Exchanges

Last Updated September 08, 2026

We understand that the flowers you entrust to us are deeply meaningful. They may be one of the last tangible connections you have to someone you love, and we treat every flower and every order with that care.

Because each keepsake is custom-created using your personal memorial flowers, every piece is unique and made specifically for you. Your flowers cannot be replaced, and your finished keepsake cannot be returned to inventory or resold. For this reason, custom orders are not eligible for returns, exchanges, or refunds once the design process has begun.

Your Approval Matters

We want you to feel confident and happy with your keepsake. Throughout the design process, we’ll share photos with you so you can see how your piece is coming together. Before your keepsake is finalized and shipped, we’ll provide photos of the completed piece for your review and satisfaction.

If you have questions, concerns, or would like something adjusted during the design process, we encourage you to let us know. Our goal is never simply to complete an order—it’s to create something you’ll be proud to hold onto and cherish.

If There’s a Problem

If your keepsake arrives damaged, or if there is an issue with the finished piece that was not identified during the approval process, please contact us by email as soon as possible. We genuinely want you to be happy with your keepsake and will work with you to find a thoughtful resolution.

Thank you for trusting us with something so personal. We don’t take that trust lightly, and we’re honored to help preserve a small piece of your memories for years to come.